Warranty on New Installations
New installations include a 5-year parts and labor warranty.
5-year parts and labor warranty
Fixtures, LED modules, and electronic components on new installations are covered against manufacturing defects for 5 years from the installation date.
- LED fixtures and modules
- Track systems and channels
- Controllers and transformers
- Wiring and connectors
Installation labor
Labor is included in the 5-year parts and labor warranty. Installation workmanship on new installations is resolved at no additional cost to you.
- Installation workmanship
- Low-voltage connections
- Mounting and fixtures
- System programming
Long-life LEDs
The system uses long-life LEDs and is designed for low maintenance. We do not publish an hour rating.
- Commercial-grade LEDs
- Weather-resistant materials
- UV-stable components
- Corrosion-resistant hardware
What's Covered
Our comprehensive warranty covers all aspects of your lighting system, ensuring you're protected against defects and workmanship issues.
- LED fixture failure or degradation
- Controller or transformer malfunction
- Track system defects
- Wiring connection issues
- Color or brightness inconsistencies
- App connectivity problems
- Mounting hardware failure
- Weather seal degradation
Exclusions
To maintain the integrity of your system, please note the following situations are not covered under warranty.
- Damage from lightning or power surges (surge protectors recommended)
- Physical damage from impact, construction, or landscaping
- Modifications made by anyone other than JDM Lighting
- Normal wear on exterior finishes after 10+ years
- Damage from improper use or neglect
How to Make a Warranty Claim
We make the warranty process simple and hassle-free. If you experience any issues with your lighting system, here's what to do:
Contact Us
Call us at (801) 477-5907 or email info@jdm.lighting with a description of the issue. Include photos if possible.
Assessment
Our team will review your claim and may schedule a service visit to diagnose the issue.
Resolution
If the issue is covered under warranty, we'll repair or replace the affected components at no charge to you.
Questions About Our Warranty?
Our team is here to help. Contact us with any questions about warranty coverage or to make a claim.